Powered by technology - DMA Group
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// How we do it

Powered by Technology

Our experience and our service-backed technology is tackling tradition to permanently change things for the better.

Through BiO®, we’ve automated all of our business processes to display real-time performance every moment of every day. Everyone is connected via our platform, anywhere, any time, and on any device.

 

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Welcome to BiO®– our everything system

We recognised the need to streamline our processes, improve efficiency, and provide an enhanced customer experience. This desire led us to develop BiO®, Building Information Online, our robust cloud-based service management platform. BiO® was created with a singular vision: to automate our operational processes, realise greater efficiency and to consistently deliver better customer service at scale.

By implementing BiO®, we are driving a better way in our business operations and how we service our customers.

Welcome to BiO®– our everything system

We recognised the need to streamline our processes, improve efficiency, and provide an enhanced service delivery experience. This desire led us to develop BiO®, Building Information Online, our robust cloud-based service management platform. BiO® was created with a singular vision: to revolutionise our operational processes and drive excellence throughout our service delivery.

By implementing BiO®, we are driving a better way in our business operations and how we service our customers.

BiO® enables us to be better!

Our technology enables more to be done, with less, yet better…so we can in turn, drive the change to make our customer’s buildings work better.

BiO® fine-tunes our operational processes, resulting in faster, more effective service delivery. Advanced analytics provide us with invaluable insights into our operations, revealing areas of improvement and guiding us towards smarter, data-driven decisions. By automating mundane tasks, our engineers are free to focus on more complex, customer-centric tasks, thus enhancing the quality of our service. BiO® also promotes real-time communication and collaboration, fostering a more cohesive, efficient workforce.

BiO® doesn’t just make us different, it makes us better.

BiO® drives our efficiency and productivity

The integration of BiO® into our back-office operations has enhanced our efficiency by 50%, which translates into faster response times, improved service quality, and ultimately, a more seamless and satisfying experience for customers.

At the same time, our engineering teams have doubled their productivity by allowing them to dedicate more time to resolving complex issues, providing innovative solutions, and ensuring the highest standards of service for our customers.

How has BiO® done it?

BiO® makes us better in delivering exceptional customer service through:

  • Automation of tasks and processes
  • Real-time communication
  • Automated calls-to-action
  • Management by exception
  • Data and performance analytics
  • Workforce and scheduling optimisation
  • Detailed reporting and dashboards
  • Improved compliance with industry regulations and company policies by automating compliance checks and documentation processes

Our technology is disruptive – breaking the mould by putting you in control.

// BiO®

Features and benefits of BiO®

BiO® is more than just a service management platform; it’s a solution that transforms the way our engineers work and maximises your efficiency with real-time data about everything to do with your building.

  • Streamlined Workforce Management: BiO’s® advanced algorithms help in the effective allocation and management of tasks, ensuring efficient use of resources and time.
  • Real-Time Communication: With BiO®, communication is instantaneous, enabling swift resolution of issues and fostering a collaborative work environment.
  • Intuitive Interface: The user-friendly interface allows easy navigation and operation, reducing the learning curve and boosting productivity.
  • Data-Driven Decision Making: BiO®’s robust analytics provide insightful data, enhancing decision-making processes and operational efficiency.
  • Enhanced Customer Service: BiO® ensures a high level of responsiveness to customer needs, leading to quicker resolution times and improved customer satisfaction.
  • Increased Productivity: By automating routine tasks, BiO® allows our engineers to focus on delivering high-quality solutions, boosting overall productivity.
  • Customisable Solutions: BiO® can be tailored to suit our customer’s specific business needs, making it a versatile and adaptable tool.
  • 24/7 Availability: With BiO®, our services are accessible round-the-clock, providing you with continuous support and minimising downtime.
  • Cloud-Based Framework: BiO® operates on a secure cloud-based platform, enabling seamless access to its services from any location, at any time.
  • Open API Integration: BiO® offers an open API, allowing for easy integration with other software and legacy systems.

How our customers benefit from BiO®

As a DMA Group customer, you will reap substantial benefits from BiO® , giving you back your time by streamlining processes and promoting efficient use of resources. BiO® will help transform the way you manage your operations by offering multiple advanced features:

  • Central Interfacing Hub: BiO® is the central hub between you, our back office and operations teams, the supply chain, and engineers. All stakeholders stay updated and aligned with operations in real-time.
  • Snapshot of Performance: BiO® offers a real-time snapshot of our performance, allowing you to monitor our services anytime, anywhere, and on any device.
  • Expenditure Forecasting:. BiO® provides real-time data on your facility assets, maintenance activities and associated costs, enabling more informed decision-making in expenditure forecasting.
  • Centralised Cloud-Based Documentation: All your documentation is centralised and readily accessible, anytime, anywhere, on any device.
  • Quote and Service Requests: BiO® simplifies the process of raising quotes and requesting services.
BiO on multiple devices 2