CUSTOMER:

Lodha Group

PROJECT:

Lincoln Square, London

The Challenge:

Delivering a comprehensive 24/7 technical maintenance services to 221 luxury, new build super prime apartments over 9 floors, complete underground parking, private courtyard with gardens. The development includes a state-of-the-art leisure complex & spa, swimming pool, sauna, cinema, private dining and kitchens.

The Penthouse and Terrace Collection apartments benefit from some of the largest and most beautiful terraces in London with up to 2000 sq. ft.

The Solution:

Our maintenance services include all of the planned preventative and statutory compliance maintenance, as well as a 24/7 emergency callout and repair service, supported by our inhouse customer service team, our inhouse engineering resources and our specialist service partners.

Our own industry-leading digital service management platform, BiO® automates all of our business processes to drive conformance, better quality and greater efficiency. It provides real-time transparent performance management data and calls-to-action, so powered by our expertise and technology we’re making buildings work better and changing our industry, for good.

The Outcome:

  • Everyone has access to real-time data anywhere, anytime, on any device at no cost
  • Equipment warranties maintained on apartments before occupation
  • Full suite of property services available to all leaseholders and occupiers
  • Statutory compliance support
  • 24/7 customer care
  • Security vetted engineers