The Challenge:

Housing & Care 21 is a leading, not for profit provider of retirement housing and extra care for older people of modest means, operating in nearly 200 local authority areas, managing around 20,000 retirement and extra care living properties and providing over 42,000 hours of social care each week. Amidst often vulnerable residents, we deliver facilities management, technical services and life-cycle maintenance via a 30 year agreement under which we take complete responsibility for the availability and quality of the buildings and the grounds.