The delivery of services for the day-to-day operation of any building is called Facilities Management, or simply FM and includes a very wide array of support services.

For anyone tasked with that responsibility, we know that running and operating a building is not easy – it’s complex, risky and expensive!

Maintaining the building asset itself, as well as the safety and wellness of your building occupants whilst remaining compliant and efficient is tough – with the added worry that responsible individuals can be held personally accountable when things go wrong.

Non-compliance with statutory legislation will have significant reputational consequences for your business, may lead to business interruption, or in the worst instances someone answering to a judge in a court of law!

You have choices when it comes to how you satisfy your obligations and service needs, which broadly include delivering all the required services yourselves in-house, or outsourcing services to many individual suppliers, or appointing a managed solution via a single main FM provider. We support all of those models and some hybrids too. This can involve people transferring between organisations during outsourcing to comply with T.U.P.E. obligations.

As a consequence of the very high profile failures of some large FM companies – and with many more in a distressed state – we are experiencing an increasing demand for smaller, customer focussed service providers like ourselves.

Additionally, our customers are asking us to manage the delivery of a much wider array of building and facilities support services, including for example:

  • Cleaning
  • Caretaker and porterage services
  • Security
  • Help desk
  • Reception services
  • Catering & hospitality
  • Grounds maintenance
  • General building repairs and maintenance
  • Gutter cleaning
  • Painting and decorating
  • Power washing
  • Void management
  • Fit out services
  • Specialist Joinery (Cat-A and Cat-B)
  • Floors, walls and ceilings
  • Furniture, fittings and equipment (FF&E)
  • Fleet management

Our management teams have extensive operational FM experience and will leverage those skills to ensure that our solutions are safe, effective and efficient; but most importantly meet your needs.

Standardisation and consistency are important when developing integrated, managed solutions. We don’t mean one size fits all, but common processes and workflow management are valuable dividends. We will use those proven processes to establish what’s important to you and then use that information to design the most appropriate service models to make your buildings work for you.

By integrating all of the delivery teams, we will maximise every opportunity to simplify and streamline for efficiency and better customer service, but whatever your needs our Customer Care Team will be your single point of contact.

Where we introduce a service partner, our preference is to appoint smaller family owned businesses like ourselves for whom every customer is of huge importance and value, rather than large and impersonal providers.

By trusting us to become your preferred, single partner taking care of all of your building occupancy needs, you will have the peace of mind to focus upon your core business. We look forward to hearing from you.

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