Technology is right at the heart of our business, supporting our relentless pursuit for greater efficiency and customer care.
Our computerised service management system is not just a discrete desk-top application, it is our central business system and supports our labour management, customer satisfaction, health and safety, statutory compliance, customer care, reporting, billing, finance and all our other functions, including a powerful document management system.
This integrated, cloud-based platform provides you with a single entry point for all of our services anytime anywhere, via our website and our mobile app, whichever suits you.
Unlike many other (and often much larger) service providers who claim to be running these integrated systems, we have earned a proven track record since 2000 and have continued to develop, as technology and systems have allowed.
It’s our agility and flexibility that has enabled us to respond quickly to technology developments and changing customer needs.
Your access to our systems will look and feel like they are yours, providing absolute transparency. You can be reassured that there is only one version of the truth.
As well as being able to see all of our detailed service delivery information for yourself, we will provide you with a dashboard to summarise all of our key performance indicators and management information.
You will have an online e-Logbook recording all of our site specific attendance, reports, records and certification to replace messy, out-of-date and unnecessary paperwork at each site. Your e-Logbook is readily accessible via our website and mobile app. Never again will you have out of date paperwork at a site. It also provides you with a very effective means for remote auditing.
But don’t worry, there’s no loss of access or data – it will be much more valuable to you as it will be automatically updated from our real-time, actual system data enabling you to dig deeper into any aspect you wish – it really will look and feel like your own system.
In addition to the pre-planned service attendances, you can request any additional services or works online, or you can simply call or email our customer care team. Whether small or large, all of our customers benefit from our dedicated in-house Customer Care Team.
Our comprehensive service will include maintenance for every aspect of the building engineering services to give you:
- 24/7/365 customer care team and help desk
- Resident and mobile services
- Statutory compliance
- Handheld PDA technology
- Planned preventative maintenance (PPM)
- Reactive maintenance including callouts and repairs
- Small works and projects
- Condition based maintenance (CBM)
- Reliability centred maintenance (RCM)
- Predictive maintenance
- Asset validation
- Intelligent asset tagging using NFC technology
- Testing and commissioning
- Fault finding
- Diagnostics and reporting
- Advice and consultancy