// Facilities Management Services
Redefine, so better can begin
Driven by a belief that better is possible, DMA’s Facilities Management Services redefines how your buildings are managed, to achieve better outcomes for your business.
Delivering better, together
Empowered by our service management platform BiO®, our Facilities Management (FM) service solutions leverage the full potential of data-driven insights, enabling you to make well-informed decisions throughout the entire lifespan of your buildings. From the outset, our approach centres on collaboration, as we work with you to co-create facilities management and building maintenance solutions that perfectly align with your business priorities.
A comprehensive range of hard and soft facilities management services
We offer a comprehensive range of hard and soft FM services for the day-to-day operation and occupancy of your buildings, meaning you will benefit from having one partner for all services.
Whether you operate a corporate office, a commercial space, or an industrial facility, our service is designed to enhance efficiency, reduce costs, and improve the life of your building. Our seamless integration of hard and soft facilities management services ensures the optimal functioning of your facility.
Our approach is a unique blend, combining in-house service delivery with the expertise of handpicked service partners. This integrated strategy provides you with the freedom to focus on what truly matters to you and your business.
Hard FM Services
Our hard FM services encompass the installation, maintenance and repair of critical assets that are essential for the smooth operation of your facility.
Self-delivered mechanical & electrical maintenance
- HVAC
- Boilers
- Plumbing systems
- Electrical
- Lighting
- Mechanical, General Maintenance & Repairs
Service Partner delivered specialist building maintenance
- Lifts
- BMS controls
- Fire & Security
- Access & CCTV
- Water
- Asbestos
Soft FM
Our soft FM services are delivered through our specialist service network and encompass the non-technical tasks essential for a conducive work environment, geared towards enhancing the overall workplace experience.
- Cleaning
- Security
- Grounds Maintenance
- Waste Management
- Catering
- Pest Control
Each service element may have its own specialised team or be integrated under our management and tailored to your requirements.
All-in-one service
Our Facilities Management solutions are expertly managed, with a dedicated account manager, 24/7 support, efficient service coordination, and performance insights through our service management platform BiO®.
Service partner management
A seamless facilities management service is achieved through our active engagement with specialist service partners, as we expertly manage them on your behalf as an integral part of our solution. We ensure they consistently meet the required standards and contractual obligations, all while maintaining continuous performance monitoring, cultivating, and sustaining partnerships.
Effective communication and transparent reporting
We establish effective communication channels with you, ensuring regular meetings, progress updates, and feedback mechanisms. Through BiO®, we provide access to live performance dashboards, generate comprehensive reports on service performance, maintenance activities, cost analysis, and relevant metrics to provide holistic transparency and valuable insights.
BiO®: Your path to proactive facilities management
Central to our commitment to technology-driven excellence is our proprietary service management platform, BiO®, offering end-to-end process automation for all of our facilities management and M&E services, with a particular focus on automating processes that manage planned and reactive building maintenance.
How BiO® Enhances Your Facilities Management Experience
- Proactive Insights: BiO® provides real-time data insights that enable us to anticipate and address maintenance needs before they become issues, ensuring optimal building efficiency.
- Streamlined Processes: Our platform automates workflows, simplifying maintenance requests, work order management, and scheduling to optimise service delivery.
- Enhanced Communication: BiO® facilitates seamless communication between customers, our teams, and service partners, ensuring everyone is on the same page and issues are resolved swiftly.
- Asset Management: BiO® holds asset lists and condition data providing a 1-15 year capital replacement profile to inform capital replacement programmes to facilitate better planning and budgeting.
- Performance Tracking: The system tracks key performance indicators (KPIs) to measure service quality, allowing us to continuously improve and adapt to your evolving needs.
BiO® brings a fresh dimension of efficiency and customer-centricity to our facilities management services, ensuring optimal operation of your properties.
There is another way
If our dedicated facilities management solution doesn’t align with your organisation’s needs, consider the benefits of our Integrated Managed Services (IMS). Tailored to enhance operational efficiency through task management and the coordination of resources, our integrated approach ensures your facilities are managed with expertise and care, allowing you to focus on what truly matters—your core business.
