// How we do it

As One Team

We’re a family business with family values. We care about each other and we have a lot of fun!

Everything we do is in support of each other and our cherished customers. We’re bound together by a common vision and shared values that features in everything we do.

Powered by people & knowledge

We’ve maintained our personal touch throughout our growth. Everyone has a voice, from senior leadership to apprentices, and our regular engagement forums are catalysts for continuous improvement and innovations that have made huge differences for our customers. With over 200 years of service experience, we developed our own digital service management platform to change our industry, for good.

BiO® powers how we do things, our people represent who we are.

Everyone is incentivised to do the right things. Our Reward and Recognition scheme underpins that and because we want our people to share in our success.

Investing in talent, supporting growth

We choose to build and win through teamwork – a culture that is embodied by everyone at DMA. All of our people have the opportunity to develop themselves as well as their careers. Our annual appraisal process gives them the platform to learn and grow, and helps us to support their personal development plans.

Training ranges from making sure all of our specialist gas, heating, ventilation, air conditioning and electrical engineers maintain statutory licensing, to the coaching of our customer care team. Our apprenticeship programs ensure that we are using the skills and knowledge of today to nurture the talent of tomorrow.

Maintaining excellence and delivering ‘The DMA Way’ with our trusted partners

Our specialist service partners are an integral part of our team, which is why we seek partners of a similar size to us and who share our core values.

Service partners support our core maintenance and project offers with a range of specialist technical services, or as part of our managed services solutions, such as cleaning, catering, or security for example.

We will always remain your single point of contact throughout the entire delivery of our services, and our management team will make sure that all supplier operations are seamlessly integrated with our own.