// How we do it

As One Team

We are a team of Great People inspired to deliver Great Service to our valued customers and ultimately to achieve Great Results. No matter what their role in the business, everyone at DMA is bound together by a common vision and shared values.




Powered by people & knowledge

We’re a family business, and have maintained that personal touch throughout our growth. Everyone has a voice, from senior leadership to apprentices, and our regular engagement forums have proved to be catalysts for innovations that have made huge differences for our customers.

All of our Great People have the chance to share in 10% of our Group profits, excluding directors. Distributed as a one-off bonus, this reflects our recognition that our people are stakeholders in the future of our business, and we want to share our success with everyone involved.








Investing in talent, supporting growth

We choose to build and win through teamwork – a culture that is present within our senior leadership and is embodied by everyone at DMA.

Our people have the opportunities to develop themselves as well as their careers. Our annual appraisal system gives them the platform to grow and helps us in constructing personal development plans for all of our teams.

Training ranges from making sure all of our specialist gas, heating, ventilation, air conditioning and electrical engineers maintain statutory licensing, to the coaching of our customer care team. Our apprenticeship programs ensure that we are using the skills and knowledge of today to nurture the talent of tomorrow.



Maintaining excellence and delivering ‘The DMA Way’ with our trusted partners

Our specialist service partners are an integral part of our team, which is why we seek partners of a similar size to us and who share our core values.

Partners can support our operations with soft services, such as cleaning, catering, or security, to specialist hard or technical services, ranging from controls and lifts to water treatment.

We will always remain your single point of contact throughout the entire delivery of our services, and our management team will make sure that all supplier operations are seamlessly integrated with our own.