16.03.2020 DMA Group’s Business Continuity Planning Goes Into Action Since the outbreak of COVID-19 the Leadership Team at DMA Group have remained focused upon 2 key outcomes: 1. Protecting the health, safety and wellbeing of our 110 people and our customers’ by acting upon Government advice to prevent and control the spread of the virus through regular communication, in addition to appointing specialist advisors to conduct a detailed Risk Assessment. 2. Ensuring the continuance of service to our 200+ customers in 1000+ locations by creating, testing and refining a specific COVID-19 Business Continuity Plan (BCP) that covers a variety of scenarios of increasing disruption and intensity. Our customers, service partners and people can be reassured that we will continue to act swiftly on official advice whilst constantly monitoring changing circumstances via our daily leadership and operations calls. Technology is at the heart of our BCP enabling us to quickly and robustly facilitate homeworking, to automatically and seamlessly transfer calls, to communicate with everyone and to report status whilst still scheduling planned and reactive services. DMA Group is a great team continuing to deliver great service to our cherished customers to achieve great results.