8.03.2021 Customer Service Director DMA Group are excited to confirm the appointment of Wendy Bennett into our Facilities & Maintenance team as Customer Service Director. Wendy will lead our account management and customer care teams to realise best-in-class processes that will achieve industry leading levels of customer satisfaction. Wendy’s extensive customer service and operational experience includes running large customer helpdesks and deploying field-based engineering resources within the built environment, as well as in fast-moving, online consumer products. Our cloud-based service management platform, BiO®, will remain at the heart of our offer, eventually enabling us to transform our industry via unrivalled levels of business process automation, right through to the engineer on site. BiO® provides our customers with end-to-end visibility and control at every step, as well as providing an online repository for all their building information that’s accessible on any device, anytime, anywhere and at no cost. We take this opportunity to welcome Wendy into our great team and look forward to her valued contribution towards our continued success.