PROJECT:
The Challenge
This beautiful 5* hotel in the heart of Mayfair was relatively recently refurbished and has state of the art M&E plant, systems and equipment installed. The biggest challenge is delivering services in a hotel with minimal impact and disruption to guest experience and customer service, as well as ensuring swiftest response to any breakdowns and repairs. This means that building and system familiarity is key. Having access to our senior leadership was considered very important.
The Solution
Led by our account director we deliver the technical services maintenance via our resourceful mobile engineers and the integrated involvement of our specialist partners and providers. Our 24/7 emergency callout is of particular importance, as is regular and consistent communications. Our BiO platform provides complete transparency of our activities and creates an invaluable and intuitive dashboard.
The Outcome
- Access to e-Logbook with all statutory certification and work records
- Regular engineers
- 24/7 customer care helpdesk
- Online transparent access to compliance
- Regular and frequent communications during issue resolution
