CUSTOMER:

Housing & Care 21

PROJECT:

Facilities and maintenance services, residential care homes, Kent

The Challenge:

Housing & Care 21 is a leading, not for profit provider of retirement housing and extra care for older people of modest means, operating in nearly 200 local authority areas, managing around 20,000 retirement and extra care living properties and providing over 42,000 hours of social care each week. Amidst often vulnerable residents, we deliver facilities management, technical services and life-cycle maintenance via a 30 year agreement under which we take complete responsibility for the availability and quality of the buildings and the grounds.

The Solution:

Led by an Operational Manager we deliver our services via a dedicated and resourceful resident team. We support them from our mobile teams as required to collectively serve the needs of 17 residential care homes across Kent. Our services include everything necessary to maintain an environment conducive to the elderly and vulnerable, as well as independent living, ranging from grounds maintenance to boiler servicing and redecorations to emergency call out.

The Outcome:

  • A familiar resident team
  • Completely outsourced building maintenance solution
  • 24/7 emergency cover
  • Life cycle plant and equipment replacement programme
  • Void management
  • Online building information and certification repository