CUSTOMER:

Firstport

PROJECT:

Technical and building maintenance at Empire Square

The Challenge:

This large and complex managed residential development comprises a variety of apartments of differing sizes. Looking after the landlords, common areas and services means that site familiarity is key. Being proactive to ensure that any observations that may impact service and communicated and resolved quickly is important. Ensuring safe operation and compliance of life safety systems like emergency lighting for example is of particular importance considering the number of residents. The resident, onsite manager expect regular and frequent communications and reports.

The Solution:

Led by our account director we deliver our services via our mobile engineering teams and the management of our specialist service partners. Our in-house project support team prices, manages and delivers any additional works, upgrades or repairs.

The Outcome:

  • Maintained statutory compliance
  • Detailed work record sheets
  • 24/7 customer care helpdesk
  • Specialist contractor management
  • Regular reports and communications