As an independent, privately funded family business, our primary focus remains our people and our customers.
Our highly engaged people culture ensures we maintain happy and loyal people which leads to happy and loyal customers. Our leadership’s main focus remains creating the environment where all our people can flourish and succeed.
To support our Vision we have 3 key objectives that recognise the foundations of our success:
To attract, retain, develop, inspire and engage our people…by becoming the ‘preferred employer’
To retain existing customers and attract new ones… by becoming the ‘preferred supplier’
To inspire our great people to deliver great results… by becoming an ‘award winning business’
Unusually for a business of our size, we have a deeply defined, yet simple set of values that define our behaviours. This provides our customers with the reassurance that even as we grow, the ‘glue’ that holds us together will remain strong.
Our values define who we are, how we behave and what we all do every day. It supports us in recruiting, managing, rewarding and keeping our great people. They are:
We aim to become the preferred employer.
Our highly engaged workforce means we attract and retain the best people. We have a clear set of shared values and behaviours in support – keeping our great people translates directly into great service.
We aim to become the preferred supplier.
We’re all passionate about customer service – it’s our #1 KPI. Everyone is empowered to improve customer service. We all work towards lasting relationships with all our customers.
We aim to make sure all our people get home safely every night.
Their health, safety and welfare is first in everything we do. Protecting our people, your people and the built environment is a responsibility we take seriously. Our disciplined culture, systems and training all align to this outcome.
We continuously leverage technology to drive great service.
We relentlessly focus on our efficiency, productivity, flexibility and agility using proven handheld technologies. Our customers can monitor ‘real-time’ data through our cloud based web portal, including our e-Log books and performance dashboards.
We will ensure your legislative and statutory compliance.
Our experienced people, supported by smart technology, will give you that peace of mind. You will have continuous online access to all our supporting maintenance documentation, certificates and records.